Freight Truck Delivery Options and Hazards:
applies to anything you purchase that is delivered by a Large Freight Truck)
Golden Rules of Freight Deliveries:
When you receive your order, inspect the outside of the box for dents and holes
or mushed corners or areas. Some forklifts will punch a hole right through your
package and virtually destroy it. But, you may only see a small rectangular hole.
Or, another pallet may have hit your package and the cardboard could have flexed
back to its original position leaving undetectable outside damage. Or, another
pallet weighing 1000's of pounds may have been put on top of your package crushing
*** Completely Remove the Product from the box before you
sign anything, and before the Freight Truck Driver leaves you. DO NOT SIGN THE
"Bill Of Lading" That he will ask you to sign until you have completely
inspected the product for FREIGHT DAMAGE. If the product has been damaged, clearly
write on the "Bill of Lading" which the Driver will have you sign, a
description of the damage, AND have the DRIVER sign by your damage description.
(Note: MAKE SURE HIS COPY HAS THE DAMAGE DESCRIPTION ON IT ALSO - some paperwork
does not have a carbon copy!!!). If the damage is beyond repair you should reject
the delivery and DO NOT SIGN for it! The Freight Company will have to pay for
the damage, either replacement or repair and redelivery. If you find damage call
the manufacturer or us right then to find out what to do if you are not sure.
If you sign for the package without inspecting it, there will be LITTLE OR NO
RECOURSE for replacement or repair. You will have to pay for their mishandling,
sorry. If someone else unloads it without your inspection, like an employee, immediately
inspect the product for damage on the delivery day hour and call ASAP. We may
or maynot be able to remedy the problem since the package was signed for as delivered
in GOOD CONDITION. The Freight company will say the damage happened after
it was delivered, then you are out of luck.
SIGN FOR IT UNTIL YOU HAVE TAKEN IT OUT OF THE BOX AND CHECKED FOR DAMAGE. DO
NOT SIGN FOR DAMAGED PRODUCTS. See above for instructions.